Usable Req 6

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USABLE-6. USABILITY FEEDBACK

All communications, interfaces, policies, data transactions, and end-to-end processes provided in digital identity management functions MUST offer a mechanism to easily collect USERS' feedback on usability.

SUPPLEMENTAL GUIDANCE

All websites should provide a mechanism to gather feedback from users on site usability, adjusting the site design in response when appropriate.

Users should be provided equitable choices where possible around the mechanisms they can use to express their feedback to entities. Parameters, risks and benefits for those choices should be clear to the user.

REFERENCES

Additional information on collecting USER feedback can be found in our UXC Guidelines and Metrics page. An archived version as of October 2015 is stored at: https://workspace.idesg.org/kws/public/download.php/58/User-Experience-GuidelinesMetrics.docx

APPLIES TO ACTIVITIES

REGISTRATION, CREDENTIALING, AUTHENTICATION, AUTHORIZATION, INTERMEDIATION

KEYWORDS

ASSESSMENT, DESIGN, FEEDBACK, USABILITY



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