October 11, 2016 UXC Meeting Page

USER EXPERIENCE COMMITTEE MEETING NOTES

Attendees:

• Mary Hodder
• Suzanne Lightman
• Tom Jones
• Ellen Nadeau
• Noreen Whysel
• Jim Kragh
• Paul Knight
• Linda Braun, Global Inventures

• Meeting Minutes
  • The September 13 and 20, 2016 minutes were unanimously approved.

Meeting Notes

• Agenda

7. Current Work and Activities Discussion: (50 minutes)

A. Self-assessment metrics with Noreen Whysel: https://wiki.idesg.org/wiki/index.php/User_Experience_Guidelines_Metrics or here: https://docs.google.com/document/d/1KWDmd9wkIPMSgedpfL0k_UM6AOD740mgNHnzAw8iSaw/edit?usp=sharing

• Jamie Clark is working on getting an extension to Noreen’s contract.
  • Noreen indicated today that on this call we have been going through the UX Guidelines and Metrics.
• Noreen was on the IDEF Registry WG call on Friday to begin talking about the results from the alpha testers interviews.
• Mary Hodder commented that the IDEF Registry Working Group is putting together a SOW for future work. The list includes:

Items left over from the spring – automating the concierge work. Security items – to create more formal identities Some features that TFTM has identified that they would like to see added to the next version. Backend issues on the website From Noreen’s interviews – Noreen will interview people who have good user experience backgrounds to look at the display of information; pie chart, scores. She will speak with people to take a look at how we could work better to display the scoring. Master list of all issues will be addressed and ranked. Noreen is finishing up some of the exit interviews. Once she has finished her work around UX, she will come back and present that information when complete.

B. Discussion about glossary with Tom

Example is the Common Design pattern Privacy Section: https://wiki.idesg.org/wiki/index.php?title=Design_Pattern%3A_Common_to_any_Internet_Identity_Ecosystem#Privacy_Considerations

• Tom captured the issues in the design pattern pages on the wiki. The problem was around pseudonymity in the Definitions from the IDESG Glossary Section: Pseudonymous “An INTERACTION designed such that the data collected is not sufficient to allow the ENTITY to infer the USER involved but which does not permit an ENTITY to associate multiple INTERACTIONS with the USER’s claimed identity.” “is not sufficient to allow the ENTITY to infer” is the problem. First, it is not possible and second, it creates policy. Make it feasible and the other it she policy issue. Those words could be modified to show their aspirational value by replacing them with “is never to be used by the ENTITY to determine” or something similar.
• The Glossary team is meeting this week on Tuesday and Mary will bring this up as new business to that group to adjust the definition. This was originally brought up in terms of the Healthcare industry examples. The location in the document is under NSTIC Guiding Principles Considerations – Privacy Considerations.
• Tom also added some comments in the section “When to use This Pattern.” Specifically he called out the diagram ID 4 TSCP, GOOGLE and YAHOO and stated that these three are affordances that each take the user to a new set of rules for the duration of the interaction. This is an image containing the data needed by the user. There is too much text to be displayed on a single status UX element so the designer would need to create dynamic UX elements for display of data as requested by the user.
  

C. Ongoing: Design Pattern Work located here:

• Sent to TFTM, Privacy and Chairs with little feedback.
• Common Design Pattern and fit with Reqs / Guidelines: https://wiki.idesg.org/wiki/index.php?title=Design_Pattern%3A_Common_to_any_Internet_Identity_Ecosystem
  
  • Trustmark Evolving Pattern: https://wiki.idesg.org/wiki/index.php?title=Trustmark_Evolving_Design_Pattern
    

D. Tracking: ISO standards for inclusion in IDESG Standards -- Paul to prepare forms for us to submit with SCC Forms:

• ISO 9241-1: Ergonomic requirements for office work with visual display terminals (VDTs) — Part 1: General introduction AMENDMENT 1
• ISO/IEC 40500:2012 Information technology -- W3C Web Content Accessibility Guidelines (WCAG) 2.0 http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=58625

• Paul Knight indicated there is no update on these forms yet. He will continue to pursue.

E. Other work upcoming:

• IDEF Registry review for the Board? Are we done?

• It would be good to do a SOW that has to do with User Experience.
  

8. Chairs Report

• Election. Linda will send out a notice that Mary Hodder was voted in as a Chair.
• Mary’s work with IDESG. The Board met a number of times over the last couple of weeks to move ahead with the business planning. A written document that has a mission statement and the business plan and spreadsheet is part of the plan. The spreadsheet looks at revenue over the next five years.

The membership survey could have been better from a UX perspective and could have been socialized better among the membership. It was helpful to have done the survey and a lot of good information resulted from the data for the Board to take action and make changes; IDESG is struggling financially and there will only be one more NIST grant. Membership dues were the plan to help financially, but the results of the survey were not favorable to go that route.

• There will be a virtual plenary on November 15, 2016.
  

9. Liaisons report

• Next week there is an important meeting on HIMSS.

10. Other business?
11. Ongoing / Future Action Items (3 minutes)

1. Consider insertions of the word "transparency" in supplemental guidance.
2. Create another page(s) for UX review of other committees’ requirements

12. Adjourn 12:59pm EDT
Next meeting is scheduled for October 18, 2016.