Patient-centric

Full Title or Meme

Patient-centric solutions start from the Identity Modeling Introduction as a detailed extension of User-cebtru design.

Context

• Patient-centric design starts at the beginning of the patient User Experience and follows the user through their attempt to navigate the healthcare jungle, where they have limited knowledge but still must the part of all decisions about their healthcare plan.

Journey

As in all journey's this one starts at the beginning. The patient has no primary care physician (PCP) and no electronic health record (EHR).

1. The patient presents themself at a care facility.
   1. Public Health Centers - click to see that part of the journey, but the broad outline is the same.
   2. Private health care the patient must go through an Identity Proofing process that typically includes a driver's license and also a Payment Proofing process to understand the payor and any conditions.