UXC resources

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The User Experience Committee Resource Catalogue

This Catalogue includes resources we believe may be helpful, though we do not endorse them now or as they change in the future, as we do not control these resources. They are simply listed for reference in order to share resources with others less familiar with UX and Usability discipline. These cited references are here for illustrative purposes and are not meant to be prescriptive; they should be used based upon what fits particular circumstances.

UX Best Practices

• Above The Fold's 50 UX Best Practices
• Heuristic Evaluation
• Usability.gov
• MeasuringU's 10 Benchmarks For User Experience Metrics
• Nielsen Norman Group Articles

UX Authors, Books, and their Websites

• Don Norman: Designing for People
• Bonnie Nardi
• Jakob Nielsen
• Helen Nissenbaum's Privacy By Design work
• Tom Tullis and Bill Albert, Measuring The User Experience -- many more great UX resources are listed on their site

UX and Usability Organizations

• Information Architecture Institute
• Interaction Design Foundation
• User Experience Professional Association
• UX group at LinkedIn (80k UX Professionals)

UX Periodicals

• Boxes and Arrows
• Encyclopedia of Human Computer Interaction
• Journal of Information Architecture
• UX Matters

UX Projects

• IA Library
• Interaction Design Foundation Encyclopedia
• Microsoft User Experience Virtualization for Windows Enterprise
• Oracle UX Project
• The User Experience Project
• UXPA: Usability Body of Knowledge

Government UX Resources

United States

• Usability.gov
• Usability.gov - What and Why: Benefits of User Centered Design
• U.S. Digital Service Digital Playbook
• U.S. General Services Administration: Research-Based Web Design & Usability Guidelines

United Kingdom

• UK Government Digital Services Design Principles

UK Government Services Design Manual includes standards and user evaluation from planning, initial design, alpha/beta releases and ongoing development

• UK GDS Good Practice Guide: Requirements for Secure Delivery of Online Public Services - Chapter 2 and 3 addresses user expectations
• UK GDS Good Practice Guide: Annex A: Stakeholder Expectations

European Union

• Usabilitynet.org (EU Funded guidelines)

British Columbia

• UX Toolbox: Better Web for Citizens

UX & Accessibility

• About the Section 508 Standards (USA)
• Section 508 Best Practices (USA)
• Accessibility 2024 (British Columbia, Canada)
• [ISO 9241 (2010) "Human-centered design processes for interactive systems"
• [ISO/IEC 40500 (2012) Information technology]
• W3C Web Content Accessibility Guidelines (WCAG) 2.0
• Remediation Framework (US HHS)

Usability Guidance for Identity Services

• IDEF Registry User Research Methodology (Includes sample user test script)
• IDESG Identity Design Patterns
• Kantara: The Design Principles of Relationship Management V1.0 Report (identifies design principles for identity management - possible resource for prescriptive guidance)
• Kantara IRM Laws of Relationship: Final Report v1.0 (PDF)
• A Comparative Usability Study of Two-Factor Authentication
• NIST Interagency Report (NISTIR) 8080, Usability and Security Considerations for Public Safety Mobile Authentication

Usability Studies in Privacy, Security, Identity, etc.

• Kolter, Jan Paul, User-Centric Privacy – A Usable and Provider-Independent Privacy Infrastructure. Dissertation, University of Regensburg]
• Sundar et al. Six Ways to enact Privacy by Design: Cognitive Heuristics that predict Users’ Online Information Disclosure. Conference Paper. CHI 2016, May 7 - 12, 2016, San Jose, CA.

• 2016 Usable Security (USEC), Internet Society (papers on usability in security products)

• 2015 Usable Security (USEC), Internet Society (papers on usability in security products)

• Wang, Y.D., and Emurian, H.H. An overview of online trust: Concepts, elements, and implications. Computers in Human Behavior, 21, 2005:105-125.

Submitting a Resource to the UXC

If you have a resource link that you would like considered for this page, please submit your request with subject line: UXC Resource Page suggestion
to: help@idesg.org or join our UXC group. Information about joining IDESG is here: http://www.idesg.org/Membership/Become-a-Member. Join the org, sign the IPR and then join the UXC maillist which will be available in the 'members only' section.